Starting with 10.03.2020, the Contact Center schedule will be from 08:00 to 17:00.
Starting with 23.03.2020, all branches and offices schedule will be from 10:00-16:00.
However, between 11:00-13:00, clients over the age of 65 have priority. We therefore follow the authorities recommendation and we ask you to please respect also all the provisions in force.


Contact form

Do not send messages containing confidential information electronically. Although all the security measures taken security of information sent by electronic means may not be fully guaranteed and is likely to be used by third parties.

Identification data


TBI Bank EAD SOFIA - Bucharest Branch

Headquarters: No 8-12, Putul lui Zamfir Street, 4th floor, District 1, Bucharest, Romania
Trade Register: J40/11691/2012
CUI: 30771201
Banking Register: RB-PJS-40-068/30.08.2012
ANSPDCP: no. 26838


Customer Service
021 529 86 00 

Working hours
Monday - Friday
| 08:00 - 17:00

Saturday - Sunday
| Closed


Head office

Bucharest, Romania,
8-12, Putul lui Zamfir Str.